Ringg's AI agents handle up to 65% of customer calls using OpenAI models

Ringg, a startup building AI customer service agents, says its system can now resolve up to 65% of customer calls without human intervention. The company uses OpenAI's GPT-5.6 model to power agents that work across voice calls, chat, WhatsApp, and web platforms in multiple languages.

Ringg reports that running on the newer model costs about 90% less than using GPT-4.1 for the same tasks, making large-scale deployment more affordable for businesses.

The announcement highlights how AI customer service tools are maturing, with vendors touting both higher automation rates and lower operating costs as key selling points to enterprise clients.